BROKEN ROADS IMAGES FULL

When reached for comment, Air Canada told CTV News Toronto it carries “tens of thousands of customers who use mobility aids ” and that “they have processes to ensure such journeys are smooth.”

“They eventually did say yes they will cover the cost of the repair but … this damage has cost me an entire work trip, my health (I am in pain), emotional trauma and likely months of waiting around to get my wheelchair fixed.” “I felt insulted and infuriated,” she said. The wheelchair after the flight (Provided by Maayan Ziv)

BROKEN ROADS IMAGES FULL

While Air Canada has now offered to pay Ziv for the full costs of the damage, she says she was initially offered a $300 voucher from the airline. “No one told me anything about it, I had to report it myself.” and found my wheelchair broken,” she said. Upon her arrival in Tel Aviv, she found her wheelchair had been damaged nonetheless. She says she submitted the dimensions of her wheelchair to Air Canada prior to arriving, and bubble wrapped the chair before handing it over to airline staff. “I arrived four hours early to make sure I had plenty of time because I know many things take longer and I have to pack my wheelchair and board first on the plane,” Ziv said. 7 from Toronto Pearson International Airport to attend an accessibility conference in Tel Aviv the next day. Toronto entrepreneur and activist Maayan Ziv, who lives with spinal muscular atrophy, told CTV News Toronto Thursday she departed on Sept. A Toronto woman is speaking out after her wheelchair was damaged this week while travelling with Air Canada on a flight to Tel Aviv.

Broken roads images